Returns & Refunds

We want you to feel completely confident in your MEA CULPA piece.
If your order isn’t quite right, you have 15 days from the date of delivery to request a return.
This 15-day return policy is offered in addition to your statutory consumer rights under applicable EU law.

Return Conditions

To be eligible for a return, items must be:

- Unworn and unused
- In their original condition
- Returned with all original tags attached
- Returned with the original hygiene protection, where applicable
- Free from stains, makeup, perfume or any other signs of use

Swimwear may only be tried on while wearing underwear. For hygiene reasons, items that have been worn or used may not be eligible for return where permitted by applicable law.

How to Request a Return

To request a return, please contact us through our Contact Us form within 15 days of receiving your order.
Please include your order number and the item(s) you wish to return. Our team will provide you with the return instructions.
Once your return has been requested, please send the item back without undue delay and within the applicable return period.

Return Shipping

Unless an item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.
Where the statutory right of withdrawal applies, we will refund the cost of the least expensive standard delivery option offered at the time of purchase. Any additional cost resulting from the choice of an express or premium delivery option will not be refunded.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method.
Refunds will be issued without undue delay and within the time limits required by applicable law.
Where applicable, we may withhold the refund until we have received the returned item or the customer has provided evidence that it has been sent back, whichever occurs first.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us through our Contact Us form as soon as possible.
We will review your request and provide the appropriate solution in accordance with your statutory consumer rights under applicable EU law.

Your Consumer Rights

Nothing in this Returns Policy limits or excludes any statutory consumer rights that cannot legally be excluded or restricted.
For any questions regarding returns, please contact us through the Contact Us section of our website.